Everything you need to stay safe on your trip, in one place.
Safety ratings, verified guest reviews, incident records, government alerts and an emergency plan for resorts, hotels, cruise ships and hostels. No property pays to be listed, scored or removed.
Prototype: the search uses four invented properties. The live site would confirm the place against a maps service, the way a checkout confirms your shipping address.
Your one-stop shop for travel safety
Today this information is scattered across review sites, news stories, government pages and social media groups. Travel Guardian puts it on one page per property.
A score you can read
0 to 100, with every category shown: room security, incident response, drink safety and more.
The record in one place
Verified guest reviews and public reports with sources, dates and the property's reply.
A plan if things go wrong
Safe places, who to call locally, the U.S. consulate, and what to do first.
Government alerts
State Department advisories and embassy alerts for the area you're staying in.
Who is accountable
The manager on site, the company behind the brand, and where they are based.
Credit where it's due
Properties and staff who protect guests well get recognized for it.
Travel is worth it. Go informed.
Millions of trips go right every year. Most properties, and the people who work in them, take good care of their guests. Travel Guardian is not here to talk anyone out of a trip. It is here so you can choose well, feel confident, and know exactly what to do if something goes wrong.
Informed, not afraid
Knowing how a property handles keys, staff and emergencies lets you relax and enjoy the place you picked.
Credit where it's earned
Properties that protect their guests and respond well when something happens are recognized here, by name.
Good stories count
Tell us when staff went out of their way to keep you safe or helped when you needed it. Those reports raise a property's standing.
What we rate
Stayed somewhere that isn't listed? Add it. Any guest can review any property after showing proof of stay.
Get alerts
We'll email you when a property is scored or its record changes.
Playa Azul Grand
Safety Practices Score
"Unknown" categories are left out of the score until reviews fill them in. How we score
What this property does well
Praise from verified guests counts too.
- Night security escorts. Three guests said security walked them to their rooms after dark without being asked.
- Medical care on site. A nurse is on duty around the clock, and two guests praised a fast response.
- Guardian commendation: the night security team, for helping a guest contact police and staying with her until they arrived (March 2026).
Incident record
Reports are listed with their source and how far they have been verified. They do not change the score.
| Date | Type | Verification | Status | Property response |
|---|---|---|---|---|
| Mar 2026 | Theft from room | Verified stay | Reported to property | None yet |
| Nov 2025 | Suspected drugging | Verified stay, supporting document on file | Reported to property and police | "We reviewed bar procedures." |
Verified guest reviews
"Paths were well lit and security was visible at night. Nobody explained when staff would come into the room."
"The door latch was broken for our whole stay. The front desk said it would be fixed and it never was."
If things go wrong
- Get to a safe place.
On the property: the front desk or lobby, a busy restaurant, another guest's room, anywhere with people and cameras.
Off the property: a neighboring hotel's lobby, a hospital, a police station or the consulate. If you don't trust the staff, leave. - Call 911. It is Mexico's emergency number.
- Get medical care, and call your travel insurer's 24-hour line. Nearest hospital: shown here for each property. The insurer can arrange payment. After a sexual assault, care is time-sensitive: see the Emergency guide.
- Call the U.S. consulate. Nearest: U.S. Consular Agency, Playa del Carmen. Its phone number is shown here for each property.
- Keep what you can. Photograph injuries, the room and the door. Write down times, places and descriptions while they're fresh.
- Ask the property for a written report and keep a copy. You can file a police report even if staff discourage it. Try to file before you leave the country.
- Tell someone at home.
For family at home: State Department Overseas Citizens Services, 1-888-407-4747 from the U.S. or Canada, +1-202-501-4444 from abroad.
The embassy publishes a list of local attorneys. Enroll in the State Department's STEP program before you travel to receive embassy alerts.
Destination context
U.S. State Department advisory for this region: [live advisory level goes here]
Latest embassy alerts: [live feed goes here]
Shown beside the score, not included in it. The property does not control it.
Who runs it
- General manager on site
- [name and title, with the date we confirmed it]
- Brand
- [hotel brand the property trades under]
- Operating company
- [legal name, headquarters city and country]
- Property owner
- [legal name and country, if different from the operator]
- U.S. office
- [city and contact, if the company has one]
- Corporate guest relations
- [email and phone above the property level]
- Where a legal claim would be heard
- [country or countries, from the booking terms]
The person running the site is often not the company that answers for it. This shows you the whole chain before you need it.
Emergency guide
If things go wrong, start here
Where are you? Choose your destination:
You get who to call, where to go and what to do first. Every contact shows its source, most with a link to the official page, and anything we haven't confirmed is marked.
What to do, in order
- Get to a safe place. On the property: the lobby, a busy restaurant, anywhere with people and cameras. Off the property: another hotel's lobby, a hospital or a U.S. consular office.
- Call local emergency services, then the embassy line.
- Get medical care, and call your travel insurer's 24-hour line. The insurer can find a hospital, arrange payment and organize an evacuation. Many hospitals abroad ask for payment first.
- Keep what you can and write down times, places and descriptions while they're fresh. Photos of injuries, the room and the door help.
- Report it. If you want to report, try to do it before you leave the country, and ask for a copy of the report. The embassy can explain how reporting works locally.
- Ask the property for a written report and keep a copy.
- Tell someone at home. Family can call the State Department any hour: 1-888-407-4747.
After a sexual assault
What happened is not your fault, and what you do next is your choice.
Medical care is time-sensitive. The CDC says medicine that prevents HIV must be started within 72 hours, and the sooner the better. Other care is time-limited too. Go to a hospital, or call the embassy line, which can tell you where care is available. CDC: preventing HIV after exposure ↗
If you have already showered or changed, medical care still matters. If you may want evidence collected, ask the hospital or the embassy what is available here, and keep the clothes you wore in a paper bag if you can.
Someone to talk to: RAINN's hotline is open 24 hours at 1-800-656-4673, with online chat at rainn.org. The State Department lists it for U.S. citizens harmed abroad. State Department: help for victims of crime ↗
Legal help for U.S. travelers
We are building a list of attorneys who handle cases for travelers harmed abroad. No lawyer will be able to pay to be on it.
What you can do today: ask the U.S. embassy for its list of local attorneys, which most embassies publish. If a cruise line is involved, read your ticket contract right away, because it usually sets short deadlines and names the court where a claim must be filed. This is general information, not legal advice.
Who this guide is written for
Today the embassy and consular contacts are for U.S. citizens. Local emergency numbers and hospitals work for everyone. Guides for travelers from Canada and the United Kingdom are next.
Contacts you can count on
We build every page from official sources, such as embassies, governments and the hospitals themselves, and we show you the source beside each contact. Keeping these right is our job. If you ever find a number that has changed, tell us and we will fix it.
Carnival Cruise Line
What the federal crime reports show for the last four quarters. Cruise lines must report certain alleged crimes on voyages that start or end in the U.S. to the FBI, and the Department of Transportation publishes the counts.
Alleged crimes reported, July 2025 to June 2026
| Quarter | Carnival | All lines | What Carnival's reports were |
|---|---|---|---|
| Jul to Sep 2025 | 17 | 47 | 9 rape, 3 sexual assault, 5 assault with serious injury |
| Oct to Dec 2025 | 3 | 44 | Breakdown not yet confirmed |
| Jan to Mar 2026 | 11 | 43 | 8 rape, 3 sexual assault |
| Apr to Jun 2026 | 20 | 50 | 13 rape, 4 sexual assault, 1 assault with serious injury, 2 theft over $10,000 |
| Four quarters | 51 | 184 |
Totals by quarter are from the U.S. Department of Transportation's quarterly Cruise Vessel Security and Safety Act reports and match Cruise Law News's published summaries. The breakdowns by type were read from the DOT reports and need a hand check against the originals before anything is published.
How the lines compare
| Cruise line | Jul to Sep 2025 | Oct to Dec 2025 | Jan to Mar 2026 | Three quarters |
|---|---|---|---|---|
| Royal Caribbean | 12 | 16 | 14 | 42 |
| Carnival | 17 | 3 | 11 | 31 |
| MSC | 7 | 7 | 4 | 18 |
| Norwegian | 3 | 8 | 5 | 16 |
| Princess | 0 | 4 | 4 | 8 |
| Disney | 3 | 2 | 1 | 6 |
| Margaritaville at Sea | 3 | 1 | 1 | 5 |
| Celebrity | 2 | 0 | 2 | 4 |
| Virgin Voyages | 0 | 3 | 1 | 4 |
A zero means the line did not appear in that quarter's published summary. April to June 2026 is left out of this table because only Carnival's figure for that quarter has been confirmed so far.
How to read these numbers
- They are alleged incidents reported to the FBI, not convictions.
- They are counted in the quarter they were reported, which is not always when they happened.
- They cover only voyages that start or end in the United States.
- The cruise lines do the reporting themselves, and only certain serious crimes are covered. The true numbers are likely higher.
- The data is by cruise line. It does not name ships.
Safety Practices Score
Not yet scored
Cabin security, crew access, medical care and incident response will be scored the same way as a resort, once verified guest reviews come in.
If something happens on board
- Get to a safe place with other people: guest services, the medical center, or a friend's cabin.
- Report it to ship security and ask for a written report.
- Go to the medical center. After an assault, ask for a forensic exam and don't shower or change first.
- Contact the FBI yourself. You don't have to rely on the ship to do it. [contact details to be confirmed]
- Tell someone at home and write down times, places and descriptions.
Public record. Preview.
What has already been reported, in one place
News investigations, lawsuits and government warnings about traveler safety, gathered from across the web and summarized with links to the original source.
Most trips go well. This page is here so the ones that didn't are not scattered or forgotten, and so the properties that responded well get noticed too.
How this record works
How an entry gets on the record
- Documented reports come from an established news outlet, a court record or a government source. We open the source and match our summary to it before the entry goes up.
- Travelers' own accounts are a person's public telling of what happened to them. They are labeled as accounts and kept separate.
- Every entry says who said it: "a jury found", "a lawsuit says", "a guest told a reporter". An arrest or a lawsuit is never described as proof.
- If the property or company responded, the response is in the entry. If the source had no response, the entry says so.
- People who were harmed are not named.
Corrections and the right to respond
- Any property, company or person named in a source can send us a response, and we add it to the entry.
- If we got something wrong, we fix it and note on the entry that it was corrected.
- If a source is retracted or a case is dismissed, the entry is updated to say so, or removed.
- Every request is read by a person.
Or write to corrections@asktravelguardian.com.
What earns the gold "responded well" marker
- The source reports that the property or crew did at least one of these: called the police or medical help promptly, found and reported the problem themselves, confirmed what happened and acted on it, or kept guests safe during a crisis.
- Nothing in the same source says the property blocked or discouraged a report.
- The marker describes that one response. It is not a rating of the whole property.
Documented reports
- Every entry comes from an established news outlet, a court record or a government source, and links to it.
- Entries describe what was reported or alleged. Being listed here is not a finding that a property did anything wrong.
- Where the property or company responded, or a later finding changed the picture, that is included.
- People who were harmed are not named here, even when the original report names them.
- This record is about properties and cruise lines, not other travelers. Where the harm came from another guest, the entry is marked, and what matters for the property is how it responded.
Travelers' own accounts
- These are public posts, videos and personal pages where travelers tell their own stories. We link to them and credit the author. We have not verified them.
- They are one person's account. The property may dispute it, and we add the property's response when we find one.
- Where the harm came from another guest and not from staff, the entry is marked. A property cannot control every guest, so what matters there is how it responded.
- Search engines surface very few of these, so this list grows mainly from links people send us.
Write a review
About five minutes. Tell us what the property did well and where it fell short. Your answers feed its score.
How we score
Every property gets two separate things: a Safety Practices Score for what it does to protect guests, and a record of what guests have reported, good and bad. An unproven report never moves the score, and a good score never hides a report.
Eight categories in three tiers
A category's tier reflects how severe the harm is if it fails. Critical categories count three times, Important twice, Supporting once.
Critical gaps
If a critical criterion fails outright, the property cannot score above 3 stars, whatever else it does well.
Confidence
Preliminary means public information only. Moderate needs 5 verified reviews. High needs 20.
Stars
85 and up is 5 stars, 70 to 84 is 4, 55 to 69 is 3, 40 to 54 is 2, below 40 is 1.
How we keep reviews honest
A rating is only useful if the reports behind it are real. These rules protect travelers and treat properties fairly.
Real accounts
Every reviewer has a confirmed email and phone. You can publish anonymously, but we always know who posted.
Proof of stay
A review counts only with a booking confirmation, folio or boarding document. One review per stay.
Levels of verification
Each report shows how far it's verified: a verified guest's account, or documented with a police, medical or property report.
Reported, not judged
We publish what a guest reports and label it as a report. We don't declare anyone guilty, and individuals are never named.
Right of reply
The property can respond publicly to any review, and can challenge one with evidence.
No competitors, no fakes
Reviewers disclose industry ties. We check for patterns such as many reports from one source. False reports are removed and the account closed.
We rate properties, not other travelers
Our scores cover what a property and its staff control: locks and keys, cameras and lighting, staffing, how alcohol is served, and how they respond when a guest asks for help.
A property cannot control how guests treat each other, or who a guest chooses to spend time with. So harm done by another guest is recorded in its own category and is not part of a property's score.
The property's response is part of the score: whether staff helped, called police and medical care when asked, preserved evidence and gave a written report.
Our rules for ourselves
- The same method for every property. No property can pay to be scored, rescored or removed.
- Good practice is recognized, not only failures.
- This is method version 1. Changes are published with a version number and a reason.
Why Travel Guardian exists
I took a trip with someone I cared about to a resort we trusted. I had assumed it was safe. I never thought to ask who had a key to our room.
One afternoon, while she was alone in our room, a member of the resort's staff let himself in. The details of that incident are hers to share, not mine. What I can tell you is what it did to both of us. She was harmed in a place I had told her was safe, and I carried the feeling that I had failed to protect her. I don't want anyone else to feel either of those things.
In that moment, I had no idea what to do. I didn't know who to call or where to go. At home I would have known exactly what to do. In another country I felt helpless and unable to act.
What came next was almost as hard. The resort had no cameras and no answers, and management pressed me to take no further action. Hours of calls turned into days: the consulate, the police, attorneys at home and abroad, the resort's offices in two countries. Everyone said it was someone else's problem. Once the crisis had passed, I didn't know how to even begin setting it right.
The more I researched how to keep this from happening to anyone else, the more stories I found. I was overwhelmed by how often this kind of thing happens. The stories were scattered across one-off websites and social media groups where few travelers would ever see them, and nobody was being held to account.
Travel Guardian is the tool I needed that did not exist. It is the one place where travelers from anywhere in the world can know what they're walking into before they go. If something happens, they have the information to take action and a community that has their back. It is also a place to give credit to the properties and people who do the right thing.
Our independence pledge
We do not take money from resorts, hotels, cruise lines or hostels. Travelers are the people we serve, not the properties we rate.
Ratings are free to read. A property cannot buy a better score or pay to have a review removed.